We are happy to receive returns within 7 days of the item being received.
All items must be returned to us unused and in their original packaging. Brambly Homes will not cover any return postage costs or refund the original postage fee.
If you are wanting to return an item, please email us at firstname.lastname@example.org quoting your name and invoice number to receive your return code. .
On the rare occasion that an item has been received faulty or missing - Please send any photos over to our email address on the day of delivery if this does occur. Unfortunately at this moment we are unable to offer replacements to be sent.
PLEASE NOTE - ALL PACKAGING & BOXES MUST BE KEPT IN ORDER FOR A REFUND TO BE GRANTED. EVIDENCE WILL BE NEEDED BY OURSELVES AND OUR COURIERS.
Refunds will not be granted if the wrong address is provided for delivery or if the item has been requested to be delivered to a safe place. However we will assist in tracking down your delivery as much as we can. Refunds will also not be accepted if somebody else has opened your parcel. Thank you x