Returns Policy

Returns

We are happy to receive returns within 7 days of the item being received.

All items must be returned to us unused and in their original packaging. Brambly Homes will not cover any return postage costs or refund the original postage fee.

If you are wanting to return an item, please email us at office@bramblyhomes.co.uk quoting your name and invoice number to receive your return code. Please note Items returned to us are refunded as a E-Credit Note to our Online Shop. 

On the rare occasion that an item has been received faulty, another item will be sent out as soon as possible as a replacement, or a credit note refund will be given. Please send any photos over to our email address on the day of delivery if this does occur.

Refunds will not be granted if the wrong address is provided for delivery or if the item has been requested to be delivered to a safe place.  However we will assist in tracking down your delivery as much as we can.