Returns Policy

ONLINE Returns

We are happy to receive returns within 7 days of the item being received.

All items must be returned to us unused and in their original packaging. Brambly Homes will not cover any return postage costs or refund the original postage fee.

If you are wanting to return an item, please email us at office@bramblyhomes.co.uk quoting your name and invoice number to receive your return code. Please note Items returned to us are refunded as a E-Credit Note to our Online Shop. 

On the rare occasion that an item has been received faulty a credit note refund will be given. Please send any photos over to our email address on the day of delivery if this does occur. Unfortunately at this moment we are unable to offer replacements to be sent.

Refunds will not be granted if the wrong address is provided for delivery or if the item has been requested to be delivered to a safe place.  However we will assist in tracking down your delivery as much as we can. 

 

IN STORE Returns

We hope you love your new goodies as much as we do but we understand if you change your mind. As long as the item is in the original packaging and an unused condition, a full refund or exchange will be given within 10 days of purchase with a receipt present. SALE items are exchange only within 10 days of purchase with a receipt present. 

 

Thank You x